Return and Refund

Last updated January 2021.

Thank you for your purchase. We hope that you are happy with our products. However, if you are not completely satisfied with any of our products for any reason, you may return it to us for an exchange or a refund with the return shipping cost deducted. Please see below for more information about our returns policy.

Returns

All returns must be postmarked within 5 days of receipt of your product. All returns must be in new and unused condition with all of the original packagings, tags and labels attached.

Returns process

Please email us if you want to return an item. Once your notice about a return is acknowledged, please replace the item securely in its original packaging and mail it to our address at:

Phuong Nguyen – PN Trade International GmbH

Luchswiesentrasse 25, 8051 Zurich, Switzerland

Attn: Returns

Refunds

After receiving your return, inspecting the condition of the item and finding no damages or changes compared with the original selling condition, we will process your return. Please allow at least 5 days from the receipt of the item to process your return.

Exceptions

For defective and damaged products, please contact us by email with pictures of the product’s condition when you received it in order to justify the exchange or refund.

If you have any questions concerning our returns and refunds policy, please contact us at: contact@silkfromvietnam.com or contact@silk.style

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